Welcome to access and use the PixelAurora platform services!
Updated: August 21, 2026
The "PixelAurora Platform User Service Agreement" (hereinafter also referred to as "this Agreement") is concluded between you (hereinafter also referred to as "User") and Shanghai Pixel Aurora Technology Co., Ltd. (hereinafter also referred to as "PixelAurora") and has equal legal effect for both parties, clarifying the rights and obligations between both parties when you use the PixelAurora platform products and/or services provided by PixelAurora.
We recommend that you carefully read the entire content of this Agreement, especially the clauses presented in bold, which (may) have a significant relationship with your rights and interests (including related clauses on our liability, your rights, dispute resolution methods, and judicial jurisdiction). Please pay special attention to reading them. If you believe that the bolded clauses may lead to the impairment of part or all of your rights or interests, please be sure to read them carefully again, and continue to use PixelAurora's products and/or services (see Section 1 for specific definitions, hereinafter also referred to as "our products and/or services") only after ensuring that you have understood and accepted the bolded clauses. At the same time, you should also carefully read and fully understand the "PixelAurora Platform Personal Information and Privacy Protection Policy", etc.
Your use of PixelAurora platform products and/or services (the act of "use" includes but is not limited to one or more of the following: downloading, installing, launching, browsing, registering, logging in, etc., the same applies below) indicates that you have confirmed your understanding and agreement to this Agreement. If you do not accept any terms of this Agreement, you should immediately stop using PixelAurora platform products and/or services.
Relevant operation prompts, Q&A guides, usage help appearing on the PixelAurora platform, or rules and processes displayed to you by us in other ways constitute a part of the relevant rules for your use of the PixelAurora platform's products and/or services, and are also a part of this Agreement at the same time.
PixelAurora platform users must be adults. The PixelAurora platform products and/or services provided by PixelAurora are only provided to natural persons in mainland China who have full civil rights and civil capacity and can independently bear civil liability, and are not provided to minors. At the same time, PixelAurora does not collect personal information of children.
It is specifically reminded that: due to the large number of products and/or services on the PixelAurora platform, the specific content of the products and/or services provided to you also varies. This Agreement is a general user service term universally applicable. For some of our specific products and/or services, we will also formulate specific user service agreements to more specifically clarify the service content, service rules, and other contents of such products and/or services. You should use the specific product/service only after fully reading and agreeing to the entire content of the specific user service agreement. If you use products and/or services provided by third parties on the PixelAurora platform, in addition to complying with this Agreement, you should also comply with the third party's terms of service.
1. This Agreement applies to all products and/or services of the PixelAurora platform.
2. PixelAurora platform refers to the "机器小猫" (PixelAurora) mobile application, website, and new formats emerging with technological development, developed and operated by Shanghai Pixel Aurora Technology Co., Ltd. The App lets you chat with an AI kitten via text, voice, and images and offers reading companionship.
3. "User" in this Agreement refers to you completing the entire registration process after filling in registration information, reading and agreeing to this Agreement and the PixelAurora Platform Personal Information and Privacy Protection Policy according to the prompts on the registration page on the PixelAurora platform, and thus becoming a user of the PixelAurora platform. Once you become a PixelAurora platform user, it indicates that you have fully read, understood, and recognized the entire content of this Agreement and its binding force, and have reached an agreement with PixelAurora.
1. You may register and use the PixelAurora platform on a terminal device for the purpose of receiving PixelAurora platform products and/or services. After becoming a registered user, you will have a PixelAurora account to use PixelAurora platform products, functions, and services. You can log in to the PixelAurora platform with your mobile phone number or email address using a verification code or password. The PixelAurora platform does not offer login through any third-party platform.
2. To ensure your smooth use of PixelAurora platform products and/or services, you know and agree to abide by the following rules when using your PixelAurora account:
(1) You must ensure that all materials and information you submit are true, accurate, and complete from the time you register until you use the services. You should not use others' emails, phone numbers, or impersonate others. Update changes promptly. Furthermore, the registration information you submit (name, avatar, profile, etc.) must not contain illegal or inappropriate content; you must not impersonate others; you must not post information in the name of others; you must not maliciously use registered accounts to mislead others. If PixelAurora finds or reasonably suspects you have violated this, it has the right to suspend or terminate services, freeze/close accounts, cancel orders, etc. All resulting legal liabilities and economic losses shall be borne by you. If this causes losses to PixelAurora, you shall compensate for them;
(2) You may only register via the PixelAurora platform. You shall not obtain accounts through purchasing, renting, borrowing, sharing, exploiting/destroying our registration system, or other unauthorized means;
(3) The ownership of your PixelAurora account belongs to PixelAurora. After registration, you only have the right to use the account, and this right belongs solely to the initial registrant. You shall not gift, transfer, rent, lend, sell, share, or permit others to use it. Non-initial registrants shall not use the account. Any actions taken through the user's account will be deemed the user's own actions.
(1) You are responsible for all actions under your account. You should properly keep, use, and maintain your account and password, taking necessary confidentiality measures. You bear all responsibilities and consequences for any unauthorized use. Notify us immediately if you suspect theft. You understand that PixelAurora taking action on your requests requires reasonable time and may not prevent harm. Except for statutory fault, PixelAurora bears no responsibility. Any loss caused by loss, leakage, tampering, theft, or improper custody shall be borne by you;
(2) If you find unauthorized use or abnormal conditions preventing login, follow the platform's account recovery process. Provide authentic info or recovery may fail;
(3) Given the nature of network services, PixelAurora has no obligation to verify if you personally entered the username and password; matching database records grants access. Therefore, even if the login was not performed by you personally, PixelAurora will not bear any responsibility arising therefrom.
(4) If a user does not log into their registered account for a long time, violates this Agreement, or provides false/illegal information, PixelAurora has the right to take measures such as ordering correction, suspending use, or recycling the account without notice. Any resulting losses shall be borne by the user. If this causes losses to PixelAurora or other users, the user shall bear corresponding responsibilities.
4. If you engage in the following behaviors, PixelAurora has the right to temporarily suspend or permanently terminate your use of the PixelAurora account, or withdraw your account, interrupt or terminate services, without bearing any responsibility:
(1) Upon your proactive application;
(2) You violate the content of this Agreement;
(3) In accordance with laws, regulations, and regulatory policies we must comply with;
(4) We have reason to believe your use causes (or may cause) infringement to the legitimate rights and interests of PixelAurora and/or others.
When you need to terminate the use of PixelAurora platform services, you can apply to cancel your account according to the platform's process and prompts, or contact customer service for help. After cancellation, you cannot use the services, and your account information (including orders, discounts, etc.) will be deleted.
1. Please download and install "机器小猫" from the Apple App Store or another distribution channel officially authorized by PixelAurora and complete registration to use our services. Platforms obtained via other channels are illegal, and you bear all resulting losses.
2. Unless otherwise provided by law or agreed by both parties, after you complete registration, we grant you a personal, non-exclusive, non-transferable, non-commercial, revocable, and limited-term license to use the PixelAurora platform.
3. You have the right to enjoy the products and/or services. Within the scope permitted by law, PixelAurora has the right to independently decide to modify, interrupt, or suspend the PixelAurora platform products and/or services at any time without special notice to you.
4. You know and agree that, to ensure security and functional consistency, PixelAurora has the right to irregularly update the platform or upgrade/limit functions without special notice. Please update to the latest version promptly; PixelAurora does not guarantee the continued availability of older versions.
5. You know and agree that, subject to broadband and network connection issues, buffering, lagging, or similar situations may occur. This is not PixelAurora's fault, and we bear no responsibility. You confirm PixelAurora may use technical means (like CDN optimization) to improve performance.
6. You know and agree that the products require internet access, so you shall bear the network communication and data traffic fees charged by network operators.
(1) PixelAurora may charge for some services or virtual items (such as Star Gems). If you refuse to pay, you cannot use them. Items and prices are disclosed on the relevant in-app pages, and PixelAurora reserves the right to adjust them. If you continue to use the relevant services after the adjustment, it is deemed that you agree to accept the adjusted charging rules.
(2) On iOS devices, virtual items are purchased through Apple In-App Purchase. Payment is processed by Apple and subject to Apple's terms; PixelAurora never receives your payment account details. Please read and comply with Apple's rules before paying.
(3) You understand and agree that for any commercial risks arising from your purchases via Apple In-App Purchase (including fraud committed by others using your account), PixelAurora does not bear any responsibility for your aforementioned risks and losses, provided it fully performs its obligations under this Agreement and complies with relevant laws and regulations.
(4) Virtual items such as Star Gems that you purchase or obtain can only be used within the platform subject to its rules. They do not expire but cannot be withdrawn as cash or transferred, and are non-refundable once purchased except where required by applicable law or under Apple's refund policy.
PixelAurora will update information such as "Account Issues" through in-app announcements and messages. Please read them before using services. If you disagree, you have the right to stop using the services; but if you still continue to use the PixelAurora platform related products and/or services, it is deemed that you agree to the above-mentioned effective changed items and are bound by them.
9. All other rights not expressly authorized herein remain with PixelAurora. PixelAurora does not waive any rights unless in writing. Suggestions can be made via Customer Service: 18918415108.
1. Users shall not use the PixelAurora platform to produce, copy, publish, or disseminate content that infringes upon the legitimate rights of others, interferes with normal operations, or engages in illegal activities. Including but not limited to:
(1) Content violating laws, endangering national security, social stability, public order, or containing insulting, defamatory, obscene, sexual, or violent material;
(2) Content infringing on others' reputation, portrait, intellectual property, trade secrets, etc.;
(3) Infringing on others' privacy or personal data;
(4) Harassing, advertising, or spam messages;
(5) False information or impersonation;
(6) Fabricating facts to mislead or deceive others;
(7) Profit-making business activities or money laundering;
(8) Other content violating laws, policies, or interfering with normal operations. If found, PixelAurora has the right to terminate services and report to authorities.
2. Users must bear the following risks beyond PixelAurora's control:
(1) Data loss or leakage due to force majeure;
(2) Risks from accessing third-party websites;
(3) Risks of published content being forwarded by others;
(4) Login failures or delays due to network instability or telecommunication failures;
(5) Service unavailability due to changes in laws or policies;
(6) Financial losses due to user negligence regarding passwords or scams.
3. Users shall use the platform on the premise of complying with laws and this Agreement, and shall not engage in:
(1) Deleting copyright information;
(2) Malicious programs to steal accounts or data;
(3) Reverse engineering, decompiling, or attempting to discover source code;
(4) Unauthorized use, copying, linking, publishing of PixelAurora's intellectual property;
(5) Modifying or creating derivative works of platform data or using unauthorized third-party tools/plugins;
(6) Falsifying instructions or data to change platform functions;
(7) Logging in via unauthorized third-party software;
(8) Interfering with platform components or data;
(9) Embedding unrelated ads, unauthorized profit-making activities, or activities detrimental to operations.
4. The kitten's replies on the PixelAurora platform are generated by artificial intelligence. You acknowledge and agree that AI-generated content may be inaccurate, incomplete, or factually wrong, is provided for reference and entertainment only, and does not constitute medical, legal, financial, or other professional advice; you should not rely on it as the sole basis for any decision. You must not induce or use the platform to generate unlawful, infringing, or harmful content, nor use generated content for unlawful purposes or pass it off as human-created work without labeling. PixelAurora moderates user input and generated content for safety as required by law and reserves the right to review conversation content for content-safety or technical reasons. If you encounter inappropriate content, please report it via the customer service phone number in this Agreement.
(1) You are deemed in breach if you: violate laws when using services, or violate this Agreement. You have the obligation to fully provide evidence and reasonable explanations for your abnormal behaviors and phenomena, otherwise it will be deemed a breach of contract. If information you publish constitutes a breach, PixelAurora may immediately delete or block the corresponding information according to rules. If your behavior constitutes a breach, PixelAurora may take handling measures such as suspending partial or all services. If your behavior constitutes a fundamental breach, PixelAurora may seal your account and terminate services. In cases of fraud, stealing accounts, or endangering account security, PixelAurora will take measures such as restricting or disabling related features and freezing the account.
(2) PixelAurora may publicize information about your breach handling measures and other illegal information confirmed by legal documents on the PixelAurora platform.
(3) If your breach causes losses to PixelAurora, you shall compensate for all such losses. If PixelAurora suffers a third party's claim due to your breach, PixelAurora may recover from you after compensating the third party.
(4) Disputes caused by third-party software or technology shall be resolved by that third party; PixelAurora bears no responsibility.
(5) PixelAurora does not bear responsibility for losses caused by force majeure (e.g., natural disasters, law/policy changes).
(6) PixelAurora reserves the right to refuse service, close accounts, remove content, or cancel orders within the limits permitted by PRC laws and this Agreement.
1. Unless otherwise stated or agreed, all content displayed on the PixelAurora platform (except user copyrighted material and authorized third-party software), technology, software, data, and information (including text, graphics, logos, images, audio, video) are owned by PixelAurora and protected by PRC laws and international treaties. Unauthorized dissemination or infringement is prohibited.
2. You may only use the content for personal purposes according to this Agreement. You shall not exceed the authorization scope, copy, or transfer the intellectual property without written permission. PixelAurora reserves the right to pursue liability.
3. Users shall not use the software or database in a way that harms the interests of PixelAurora or others. Without written permission, unauthorized copying, downloading, scraping, or mirroring of the database is prohibited.
4. For content that can be collaboratively edited (questions, answers, summaries), all participants agree that the intellectual property belongs to PixelAurora.
5. For content uploaded or published on the platform, the user must guarantee they are the copyright owner or legally authorized, and the content does not infringe third-party rights. If a third party raises copyright objections, PixelAurora has the right to delete the content and pursue legal liability. If a third party files a claim or lawsuit, the user shall resolve it at their own expense; if it causes losses to PixelAurora or any third party, the user shall be responsible for full compensation.
6. PixelAurora has the right to review user-published content and handle infringing information according to relevant laws such as the Civil Code and the Regulations on the Protection of the Right to Network Dissemination of Information.
1. Protecting user personal information is a basic principle. PixelAurora will take reasonable measures to protect it. When you use the products and/or services, you are deemed to agree to PixelAurora collecting, storing, using, processing, transmitting, providing, disclosing, and deleting your personal information in accordance with the published Privacy Policy.
2. PixelAurora has a complete information management security system and uses professional encryption for sensitive personal information.
3. During registration or use, you need to provide necessary information (e.g., phone number or email address, nickname, avatar). Real identity information is required if mandated by law. Due to the association of products and/or services with actual functions and device permissions, if you provide incomplete/false information, or do not grant specific permissions, you may be restricted or unable to use some functions during use.
4. You can generally browse and modify your submitted info, but for security reasons, you may not be able to modify initial registration info.
5. Without your consent, PixelAurora will not disclose your personal information to any company, organization, or individual outside of PixelAurora, except as otherwise provided by law.
6. Using the PixelAurora platform is deemed understanding and agreeing to the following:
(1) User authorizes PixelAurora to use information provided or generated during service usage for necessary purposes involving partners for service provision, marketing research, and data analysis.
(2) User authorizes PixelAurora and/or partners to send commercial SMS or make commercial phone calls related to services. If you explicitly refuse or cancel such authorization, PixelAurora will legally stop sending commercial SMS or making such calls to you.
(3) User authorizes PixelAurora and/or partners, based on the purpose of providing better services and products, to query, collect, and/or provide relevant personal information to partners out of service necessity, unless otherwise stipulated by law.
(4) User authorizes PixelAurora and/or partners, based on the purpose of providing platform services, to indirectly obtain user's personal information from PixelAurora's partners, unless otherwise stipulated by law.
(5) To ensure security, PixelAurora and partners have a confidentiality obligation. If you disagree with part or all of these authorizations, call customer service at 18918415108 to cancel or modify.
7. You declare and warrant that you hold legitimate rights to all information you publish and do not infringe on third-party rights; otherwise, PixelAurora may delete or block it.
8. For non-personal information (text, pictures, videos, audio) you provide, intellectual property ownership does not transfer upon upload. Within the scope permitted by law, you grant PixelAurora a free, non-exclusive, geographically unrestricted license to use (including storing, copying, modifying, publishing, translating, distributing, or creating derivative works) and sublicense the content, as well as the right to take legal action against third-party infringement in its own name. PixelAurora has the right to use this content across its various products and services.
9. For more details, refer to the "PixelAurora Platform Personal Information and Privacy Protection Policy".
1. AI-generated conversation content, reading companionship content, and other information on the PixelAurora platform are generated or compiled based on software technology and model capabilities for companionship and reference purposes. PixelAurora does not guarantee the accuracy, validity, or completeness of the information and may add to or modify the programs, models, and content at any time without prior notice. PixelAurora and its affiliates bear no responsibility for any inaccuracies or omissions.
2. PixelAurora strives to provide objective and helpful information but does not endorse or guarantee its suitability for specific purposes. It does not represent professional advice (including but not limited to medical, legal, or financial advice). Users should exercise their own judgment and use the information with care, bearing any resulting legal consequences themselves.
3. PixelAurora is committed to improving services but does not guarantee services will be error-free, uninterrupted, or unaffected by external factors. PixelAurora does not bear any direct, indirect, special, or incidental compensation liability for losses arising from the use of network services.
4. You are responsible for the authenticity, legality, and completeness of the content you input, upload, or publish on the PixelAurora platform (including chat text, images, and voice), bear the corresponding legal risks yourself, and shall resolve any resulting disputes independently; PixelAurora bears no responsibility for them. PixelAurora specifically reminds you that AI-generated content cannot replace the advice of qualified professionals. For important matters involving health, legal, or financial issues, please consult relevant professionals and rely on official, authoritative sources. Users shall bear the consequences of decisions made in reliance on generated content.
1. PixelAurora may modify this Agreement based on changes in laws and the need to protect user rights. Changes will be notified according to Article IX. If you disagree with the changed items, you have the right to contact PixelAurora for feedback before the effective date. If your feedback is adopted, PixelAurora will adjust the changes accordingly.
2. If you still disagree, you must stop using the services by the effective date. If you still continue to use the PixelAurora platform services after the effective date, it is deemed that you agree to the effective changed items.
3. You have the right to terminate this Agreement by: (1) Actively canceling your account; (2) Stopping use and explicitly rejecting changes before they take effect; (3) Explicitly expressing unwillingness to continue using services via other methods.
4. PixelAurora may notify you to terminate this Agreement if: (1) You violate laws or this Agreement; (2) You steal accounts, post prohibited info, defraud, or illegally profit; (3) You repeatedly commit serious violations of platform rules; (4) Your account is recycled; (5) You commit fraud, infringement, or severe breach on the platform; (6) Other situations requiring termination.
5. After this Agreement is terminated, except as expressly provided by law, PixelAurora has no obligation to disclose any information in your account to you or a designated third party.
6. After termination, PixelAurora may still hold you accountable for past breaches.
7. After this Agreement is terminated, virtual items purchased during its term but not yet used will not be converted to cash or refunded, except where required by applicable law or under Apple's refund policy; PixelAurora will retain records of completed In-App Purchase orders as required by law.
1. You must provide authentic contact info (email, phone, address) upon registration and update it promptly to remain reachable.
2. PixelAurora will send notices to these contact methods, which may significantly affect your rights. Please monitor them.
3. You have the right to receive commercial information, and you can unsubscribe via provided functions if unwilling to receive it.
4. PixelAurora sends notices via these methods. Electronic notices (platform announcements, SMS, emails) are deemed delivered upon successful sending; paper notices are deemed delivered on the fifth natural day after mailing to the provided address.
5. For disputes, you agree judicial authorities can serve legal documents via SMS, email, or mail. The mobile phone number and email you provided during registration/updates are your designated contact methods, and legal documents are deemed delivered when sent to them. The mailing address is your valid contact address.
6. You must ensure your contact info is accurate and updated. If the contact method provided is inaccurate, causing documents to be undelivered or delayed, you will bear the legal consequences yourself.
1. The conclusion, taking effect, interpretation, modification, supplement, termination, execution, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China; where there are no relevant legal provisions, commercial or industry customs shall be referred to.
2. Any disputes arising from your use of the products and/or services and related to PixelAurora shall be resolved through negotiation. If negotiation fails, either party may file a lawsuit with the competent people's court at the defendant's domicile.
3. Titles are for reading convenience only and have no actual meaning for interpreting the Agreement.
4. If any clause is deemed invalid or unenforceable, it shall be severable and not affect the validity of the remaining clauses.
5. PixelAurora's failure or delay to exercise rights does not constitute a waiver, nor does partial exercise preclude further exercise.